Refund policy

Returns Policy

Warm-Weather Guarantee We track regional temperatures and ship with insulated packaging and ice packs during warm periods. In extreme heat, orders may be briefly held to avoid transit damage. If an item arrives melted or spoiled, notify us right away for a free replacement or refund.

Perishable Items (Food & Treats)

Returns: Due to food safety standards, returns are not accepted on perishable items.

Replacements: If your order arrives damaged, melted, or spoiled, contact us within 14 days of delivery. Replacements depend on small-batch production schedules, and we will notify you of any delays.

Non-Perishable Merchandise

Eligibility: Non-food goods (such as apparel, books, and accessories) must be returned in their original condition and packaging within 30 days of delivery.

Services/Events: Bookings (such as guided experiences, workshops, or trips) must be cancelled at least [Insert cancellation window here, e.g., 6 weeks] prior to the scheduled date to qualify for a return or refund.

Refunds & Processing Refunds are reviewed on a case-by-case basis. Once approved, credits are issued in one of the following formats:

Original Payment Method: Processed within 7–10 business days, depending on your bank's processing times. If your refund has not appeared after 10 business days, contact your financial institution before reaching out to us.

Address Accuracy & Failed Deliveries

Re-Shipment Fee: A $15 fee applies to reship orders returned due to an invalid, incomplete, or missing address detail (e.g., missing apartment or suite numbers).

Lost Packages: We cannot assume responsibility or issue refunds for packages lost due to incorrect shipping details entered at checkout.

Contact Us To start a claim, return, or replacement, contact our team:

Email: shop@cocobelchocolate.com